privacy policy
Your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit or make a purchase from our website.
information we collect
1
When you interact with our website, we may collect the following information:
Your name
Email address
Phone number
Shipping and billing address
Order details and personalisation information
Payment details (processed securely via third-party providers — we do not store card details)
how we use your information
2
We collect your information in order to:
Process and fulfil your orders
Communicate with you about your order
Create personalised products
Provide customer support
Improve our products and services
We will only use your information for the purpose it was provided.
sharing your information
3
We do not sell, trade, or rent your personal information to third parties.
Your information may be shared with trusted third parties only when necessary, such as:
Payment processors
Shipping and delivery providers
These providers are required to keep your information secure and confidential.
data security
4
We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access. However, no online transmission is 100% secure, and we cannot guarantee absolute security.
cookies
5
Our website may use cookies to enhance your browsing experience and analyse website traffic. You can choose to disable cookies through your browser settings if you prefer.
accessing or updating your information
6
If you believe your personal information is incorrect, incomplete, or would like it updated or removed, please contact us and we will assist where possible.
changes to this policy
7
We may update this Privacy Policy from time to time. Any changes will be posted on this page and take effect immediately.