refund policy

Due to the personalised and made-to-order nature of our products, please read our Refund Policy carefully before placing an order.

personalised items

1

All personalised items are made specifically for you. For this reason:

  • We do not offer refunds or exchanges for change of mind.

  • Please ensure all spelling, names, dates, colours, and details are correct before placing your order or approving artwork.

faulty or incorrect items

2

If your order arrives faulty or incorrect due to an error on our part:

  • Please contact us within 48 hours of receiving your order

  • Include your order number and clear photos of the issue

We will assess the issue and offer a replacement or refund where appropriate.

proof approval

3

Once artwork has been approved or an order has been submitted, we are not responsible for errors such as spelling or incorrect details provided by the customer.

shipping issues

4

We are not responsible for:

  • Delays caused by postal services or couriers

  • Lost or damaged parcels once shipped

If your parcel is lost or delayed, we recommend contacting the courier directly. We are happy to assist where possible

cancellations

5

Orders cannot be cancelled once design or production has begun. If you need to cancel an order, please contact us as soon as possible and we will advise if cancellation is still possible.

contact us

6

If you have any questions regarding this Refund Policy or believe there is an issue with your order, please contact us and we will do our best to help.